You have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered. (See our full T&CS for full details).
Please contact each Brand directly in the event of wanting to return an item and obtaining a refund. Please include details of your order to help them identify it.
In the event of any issues, please contact hello@onlinechristmasfair.com within 14 days of purchase.
Where the product was sold by an OCF Brand, you should return it to the returns address noted on your returns slip or by contacting the relevant OCF Brand’s page at www.onlinechristmasfair.com.
If you return a product by post, you will need to pay the costs of returning the product and obtain proof of posting. Please enclose the delivery note provided in your original parcel and complete the relevant sections for a refund.
Refunds will be processed as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 30 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 30 calendar days of your cancellation.
If you only cancel the Contract in respect of some but not all of the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.
Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.